bnw88 Privacy Policy

bnw88 is a trusted online entertainment platform that provides casino games, sports betting, and other entertainment services for users in Bangladesh. We place the highest priority on protecting our users' personal information. This privacy policy provides detailed information about how we collect, process, store, and protect data.

Please read this privacy policy carefully before using our services. If you have any questions, you can contact us via our 24/7 live chat support or by email.

bnw88 collects certain specific information from users in order to improve service quality, ensure security, and meet legal obligations. The various types of information collected are described below:

A. Registration Information

When you open an account, we collect your full name, date of birth, valid email address, and mobile number. This information is essential for account verification, age confirmation, and legal identity proof. Only individuals aged 21 or older may open an account on our platform.

B. Financial Information

We collect information about your payment methods in order to process transactions. This includes details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer. Full card or account numbers are not stored on our servers.

C. Technical Information

When you use our website, certain technical information is automatically collected, such as: IP address, browser type and version, device type, operating system, referral source, and duration of page visits.

D. Gaming Activity Information

We collect your play history, bet amounts, win and loss records, and time spent on the platform. This information is used to ensure responsible gaming and to detect suspicious activity.

bnw88 uses collected information only for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Preventing fraud, money laundering, and suspicious activity
• Providing customer service and technical support
• Meeting applicable legal and regulatory obligations
• Improving and personalizing our services
• Sending bonuses, promotional offers, and newsletters (with your consent)
• Responsible gaming assessment and intervention
• Resolving technical issues on the platform and monitoring security

bnw88 may share your information with third parties in the following limited circumstances:

A. Service Providers

Necessary information is shared with the trusted technology partners who assist us with payment processing, IT infrastructure, and customer service. However, these partners are bound by strict confidentiality agreements and may only use this information for specific, defined purposes.

B. Legal Authorities

Upon receipt of a valid order from a competent court or legal authority, information may be provided to the relevant authorities for the investigation of money laundering or fraud. This is part of our legal obligations.

C. Game and Technology Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI — may receive the minimum information necessary to deliver their services. This information is used solely for operating games and ensuring fair play.

The bnw88 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

What types of cookies do we use?

• Essential Cookies: Necessary for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Help measure and improve website performance.
• Security Cookies: Used to detect and prevent fraud.

You can disable cookies by changing your browser settings, but doing so may limit some functionality of the website.

bnw88 has adopted industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transmission on our platform is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
• Access Control: Only authorized personnel have access to user information.
• Security Monitoring: Round-the-clock system monitoring and anomaly detection systems are active.
• Regular Security Audits: Independent security assessments of our systems are conducted on a regular basis.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

bnw88 retains your personal information in accordance with the following policy:

• Information is retained for a specified period while your account is active and also after account closure in order to meet legal requirements.
• Financial transaction records are retained for an extended period as required by applicable law.
• Once the designated retention period has ended, information is securely deleted or anonymized.
• If you request account closure, your personal information will be deleted as soon as possible beyond what is required by legal obligations.

As a user of bnw88, you have the following rights over your own information:

A. Right to Access

You may request to view the personal information stored in your account. We will provide you with a copy within a reasonable time.

B. Right to Correction

If any of your information is incorrect or incomplete, you may contact us to have it corrected.

C. Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

D. Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases we will handle your request appropriately.

E. Right to Data Portability

Where applicable, you may request your data in a structured, commonly used format.

bnw88 strictly does not provide services to individuals under the age of 21. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we become aware that a minor is using our platform, their account will be immediately closed and the relevant information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us.

In some cases, for the operation of our services, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• The recipient country or organization maintains adequate data protection standards.
• The protection of your information is ensured through data transfer agreements.
• The same level of security protection applies to the transferred information.

bnw88 reserves the right to change this privacy policy at any time. For significant changes, we will notify users in the following ways:

• A clear notice will be published on the website.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

We take every complaint seriously and work to resolve it within an appropriate time.

This privacy policy should be read together with the Terms and Conditions and the Responsible Gaming Policy related to bnw88's services. To learn more about us, visit the About Us page.